Service your watch with us
Experience premium watch care with our Professional Services. Our team of Swiss-trained watch experts delivers high quality service and personalized attention to every timepiece.
Premium Watch Servicing
Swiss-Trained Expertise
Our Swiss-trained watchmakers bring their expertise to every timepiece. We complete repairs within 3-7 weeks, delivering prompt service without compromising on quality.
Personalized Experience
We tailor every service to address your needs. Enjoy direct communication with our watchmakers for a seamless and personalized experience.
Diverse Range of Services
Enhance your watch's value and performance with our full range of services. From refurbishment to restoration, we have various options to meet your needs.
Expert Watch Care
Using cutting-edge technology and expert techniques, we restore your watch to pristine condition. From repairs to deep cleaning, our extensive range of services caters to all your watch’s needs.
How often should I service my watch?
Case & Bracelet Refurbishment
Refurbish your watch as often as you like. We recommend regular, high-quality refurbishments to keep your watch in pristine condition.
Timing & Movement Service
We recommend timing and movement servicing every 3-5 years. Check your watch’s 5-position timing results regularly to know whether your watch needs servicing.
Restoration
When your watch stops working, you may consider partial repair or full restoration. This process may involve handcrafting and replacing parts. At here, we prioritize traditional techniques and only replace parts when necessary.
Water Resistance Testing
Test your watch’s water resistance before diving or submerging it to ensure the gaskets are properly seated. This will allow you to safely enjoy it at the suggested depth.
Deep Cleaning
Clean your watch every few months to prevent grime buildup. You may consider cleaning more often if stains are visible.
What service does my watch need?
Follow these simple guidelines to determine if your watch needs servicing.
|
watch condition |
Recommended Service |
|---|---|
|
Scratches throughout case and bracelet |
Case/Bracelet Refurbishment |
|
Running fast or slow |
Timing & Movement Service |
|
More than 5 years since last movement service |
Timing & Movement Service |
|
Specific functions (eg: Date, Chronograph) not working |
Movement Service/Restoration |
|
Completely stopped |
Movement Service/Restoration |
Still unsure? Speak to our expert team
How it works
Get A Free Estimate
Fill out our form with essential details about your watch to receive a free estimate.
Personalized Consultation
Bring your watch to our boutique for a personalized consultation. Our team will review your watch and provide an accurate quote. If you decide not to proceed, we'll return your watch free of charge.
Review and Sign Official Quote
You can expect to receive an official quote for your review within 2-3 days. When you’re ready, sign the quote to start the repair.
Payment & Return
Repairs typically take 3-7 weeks, depending on complexity. After servicing, we’ll notify you to complete the payment. Once we’ve processed your payment, we can arrange pick-up or shipping for your watch.
Swiss-trained experts at your service
Peter Elliot Glomb
With a prestigious WOSTEP 3000 certification from the Watchmakers of Switzerland Training and Educational Program, Peter has had extensive training in the art of watchmaking. Combined with his wealth of experience from apprenticeships in Germany, Peter has become a true master in his craft. Holding a coveted Rolex certification and having served as the head of Bucherer watch service in Düsseldorf, Peter's expertise shines through in every service, repair, and restoration he performs.
Raymond Kwan
Raymond's extensive background in the luxury watch industry showcases his expertise. With experience as a Sales and Purchase advisor for Watchfinder and a Quality Control Technician for Audemars Piguet, he possesses a deep understanding of timepiece craftsmanship. As a Watch Technician Apprentice for MGI, Raymond worked closely with esteemed brands like Coach, Tommy Hilfiger, Hugo Boss, and more. His unwavering attention to detail guarantees the authenticity of every watch we consign.
Connor Shah
Connor brings over eight years of professional authentication experience to us. He’s professionally inspected and verified thousands of timepieces – both modern and vintage – spanning the full range of brands collectors know and love. A passionate collector himself, with a near-obsessive attention to detail, Connor gravitates toward the unusual, with a growing collection of unique vintage watches to match. At here, he leads our authentication process in New York, making sure every watch that passes through our hands is 100% genuine – and ready for yours.
High-quality servicing delivered with efficiency
|
Apex Time |
Original |
Local |
|
|---|---|---|---|
|
Turnaround Time |
3-7 weeks |
2-6 Months |
1-2 Weeks |
|
Cost |
$$ |
$$$ |
$ |
|
Service Quality |
High |
High |
Poor |
|
Expertise |
Swiss-trained professionals using WOSTEP 3000 techniques |
In-house trained professionals using manufacture techniques |
Often not formally trained staff using basic techniques |
|
Trust & Transparency |
Personalized experience & direct communication with the watchmaker |
Impersonal experience & may make swap parts without your input |
Impersonal experience & often do quick fixes rather than full restoration |
Real Stories From Watch Owners Like You
"I brought in a Cabestan winch tourbillon that could not be wound. It's a highly technical and complicated movement from a brand that unfortunately no longer exists, and so for a long time I could not find anyone to service it, until I decided to let Peter have a go at it. I flew to HK and had a talk with the team and it was immediately clear to me that the watch was in safe hands. The repair required tools and components be fabricated by hand from scratch, and the results are flawless! Thank you Peter and the our team for the amazing service."
Sohaib m.
“I had my father’s watch repaired/serviced with us and Peter. The attention to detail and quality of service was clear through Peter’s thorough explanation of the service and the regular updates I was given during the servicing. Extremely happy with the end outcome!”
PHILIP C.
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“I brought my Audemars Piguet ROO Ginza and Patek Philippe 5712 for a movement service after hearing they newly setup their services department not long ago. Their Head of Services, Peter, was phenomenal. He was transparent and provided the whole servicing journey with photos and context along the way. From my years of owning and purchasing watches, watchmakers were never accessible to customers and Peter was not only accessible, but also willing to share knowledge and answer any questions I had! I will not be bringing my watches elsewhere for servicing, as I know my pieces will be in the best hands in town!”
danny l.
Rated ‘Excellent’ on Trustpilot
Frequently Asked Questions
What can I expect during the personalized consultation?
During your visit to our Private Showroom, our skilled watchmaker will personally assess your watch, address inquiries, and discuss the necessary work before proceeding.
Do you take walk-in appointments?
While we prefer if you make an appointment, we do accept walk-ins at our Apex Time Private Showroom from Monday to Friday, 11am to 7pm. If you would like to secure a specific time slot, we recommend making an appointment here.
How long would it take to service my watch?
The servicing process typically takes from 3-7 weeks, depending on the complexity of the work required. Please note that sourcing authentic parts, when needed, may add some time to the overall process.
Can I request servicing if I'm not based in Hong Kong?
Absolutely! We happily accept watch repairs from customers worldwide. However, please keep in mind that shipping and logistics costs will not be covered by us.
What if I change my mind about servicing my watch?
We understand that circumstances may change. If you decide to change your mind about servicing your watch, simply let us know. We are here to accommodate your needs and preferences.
What if I want to sell my watch after servicing?
At Apex Time, we offer a hassle-free consignment service for your watch immediately after servicing. Once your watch has been serviced, our team will take care of all the necessary paperwork, photography, and marketing efforts to find the right buyer. Learn more about our consignment process.
Where is our atelier located?
Our workshop, Apex Time Atelier, is nestled in the heart of Central, Hong Kong.
What payment options do you offer?
We accept credit card payments (including 3% charge) and FPS (Faster Payment System).
What happens if my watch is damaged during servicing?
If any damage occurs during the servicing process, we will cover the full cost of the repairs.
The Watches Atelier
Step into our state-of-the-art workshops, located within select watches showrooms worldwide. Fully equipped with the tools and tech our watchmakers need to get the job done right. No shortcuts – just proper service, done with care.
